What is Invoice exception?

An invoice exception is a supplier invoice that doesn’t match expectations and needs a human decision before payment. Common examples: the price is higher than the purchase order, fewer units arrived than were billed, the invoice looks like a duplicate, or a required field is missing.

Most hotels only catch exceptions after payment, during month-end reconciliation — when it’s too late to hold the money. Surfacing them before payment is the whole point of a pre-payment exception review.

Atrium flags exceptions for review; the team decides whether to hold, request a credit, or approve. Nothing pays automatically.