What is Goods receipt (GRN)?

A goods receipt note (GRN) is the record of what a hotel actually received against an order: items, quantities, and condition at delivery. It’s the “what arrived” in a 3-way check.

Without a goods receipt there’s nothing to compare an invoice against, so short deliveries and substitutions slip through. With one, 3-way matching becomes possible and hotel procurement software can verify every line before payment.

A useful goods receipt doesn’t require a formal system — even a quick count noted at the loading dock works. What matters is recording quantity and condition while the delivery is in front of you, because that record is the only thing that can later prove a billed-but-not-received item. Many hotels skip it, which is exactly why short deliveries go unnoticed until the money is already out the door.